Responsibilities
- Ensure efficient processing of customer transactions including deposits, withdrawals, transfers, and loan disbursements.
- Monitor operational performance and ensure adherence to service delivery standards.
- Monitor cash management, vault controls, and cash movement procedures.
- Ensure compliance with approved transaction limits and authorization levels.
- Address operational challenges and resolve customer service issues promptly.
- Ensure compliance with Central Bank and other regulatory requirements applicable to microfinance banks.
- Implement and monitor internal controls to mitigate operational and fraud risks.
- Ensure timely reconciliation of all operational and settlement accounts.
- Enforce compliance with AML/CFT, KYC, and consumer protection guidelines.
- Oversee the effective use of core banking systems and digital channels.
- Identify process gaps, inefficiencies, and system challenges, and drive improvements.
- Ensure business continuity and disaster recovery readiness.
- Lead, mentor, and evaluate operations staff.
- Foster a culture of accountability, integrity, and customer focus.
Qualifications & Experience
- Bachelor’s degree in Banking, Finance, Business Administration, or a related field.
- MUST have experience using BankOne software
- Professional qualification (ICAN, ACCA, CPA, MBA) is an advantage.
- Minimum of 5–13 years’ experience in banking or microfinance, with at least 2–5 years in a Management position.
- Strong knowledge of microfinance banking operations and regulations.