Job Summary
- We are dedicated to providing affordable housing solutions and lucrative investment opportunities.
- With a strong presence nationwide, we pride ourselves on excellence, integrity, and customer satisfaction.
Responsibilities
- Maintain up to date record of clients with outstanding payment for recovery purpose.
- Building long-term relationships with key clients.
- Addressing customer concerns and complaints.
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Schedule regular follow up with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure.
- Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs.
- Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans if need arises.
- Ensure periodic (daily/weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance.
- Collaborate with appropriate units on issues of customer account reconciliation.
- Liaise with appropriate units to resolve customer issues for recovery purpose.
- Capture feedback from customer to drive continuous improvement in service deliver.
Skills and Qualifications
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Good team player and pays attention to detail.
- Ability to work under pressure and meet deadlines.
- Capable networker with excellent interpersonal, communication, business relationship officer.
- Background in customer service; industry knowledge (Real Estate) is essential.
- Analytical thinker with strong conceptual and research skills.
- Proficient with Microsoft Software.
Behavioral Skills:
- Decision Making Skills, Negotiation Skills, Communication Skills, Analytical Skills, Resilient, Flexible, adaptable in a dynamic and fast-paced environment.
Personal Qualities:
- Between age 30 - 45 years Old Strictly.
- Proximity to living in Obalende, Lekki & Victoria Island, Lagos