Customer Service Representative at St. Ives Specialist Hospital

Responsibilities

• Greet and attend to patients and visitors courteously, ensuring a welcoming and professional environment at all times.
• Handle inquiries via phone, email, and in-person promptly, providing accurate information and resolving issues efficiently.
• Guide patients through registration, billing, and service areas, explaining processes clearly and assisting with documentation as needed.
• Log feedback, complaints, and suggestions systematically, escalating complex or unresolved issues to supervisors for timely resolution.
• Support the coordination of appointments and follow-ups, ensuring scheduling is accurate, timely, and communicated effectively to patients.
• Maintain updated knowledge of hospital services, procedures, and policies to provide informed guidance to patients and visitors.
• Collaborate with medical, administrative, and support teams to ensure seamless patient experience and service delivery.
• Monitor patient satisfaction and proactively identify opportunities to improve service quality and efficiency.
• Contribute to maintaining a clean, organized, and safe reception and waiting area for patients and visitors.