Key Responsibilities
Operational Administration:
- Facility Oversight: Coordinate with maintenance and housekeeping to ensure all guest areas and offices meet health, safety, and aesthetic standards.
- Vendor Management: Act as the primary point of contact for suppliers (linen, food and beverage, cleaning chemicals); manage contracts and verify deliveries.
- Record Keeping: Maintain accurate databases for guest history, insurance policies, and operational licenses.
Financial Coordination:
- Procurement: Process purchase orders and manage the department’s petty cash.
- Invoicing: Oversee billing for corporate clients and reconcile daily sales reports with the accounting department.
- Budgeting: Assist the Hospitality Manager in monitoring monthly operational expenses to ensure they stay within budget.
Human Resources & Scheduling:
- Roster Management: Create and manage shift schedules for front desk, housekeeping, and service staff.
- Compliance: Ensure all staff certifications (e.g., food handling permits, liquor licenses) are up to date.
- Training Coordination: Organize orientation for new hires and schedule periodic service excellence workshops.
Guest Relations Support:
- Feedback Analysis: Collate guest reviews from various platforms (TripAdvisor, Google, Internal surveys) and prepare monthly trend reports.
- Event Coordination: Support the events team with administrative needs for conferences, weddings, or corporate retreats.
Requirements
- Candidates should possess relevant qualifications with hospitality industry experience.