Job Summary
- The City Manager is responsible for the overall operational performance, growth, and compliance of the Company’s activities within an assigned city.
- This role provides strategic leadership and day-to-day coordination of Sales, Evaluation, Training & Onboarding, Portfolio Management, Recovery Operations, Supply Chain, and Administrative teams to ensure business targets are achieved, risks are managed, and service delivery standards are met.
- The City Manager acts as the single point of accountability for city-level performance, customer experience, asset protection, and operational efficiency.
Roles and Responsibilities
City Operations & Leadership:
- Provide leadership and oversight for all functional teams within the city.
- Ensure seamless coordination across departments to achieve operational efficiency.
- Translate company strategy into executable city-level plans.
- Monitor daily operations and resolve cross-functional challenges.
- Act as the company’s representative for city-level engagements and partnership
Revenue, Portfolio & Risk Management:
- Oversee city sales operations to drive lead generation
- Ensure adherence to approved acquisition processes, pricing models, and risk policies.
- Supervise evaluation teams to ensure accurate rider assessments, credit checks, and complete documentation.
- Monitor sales, credit, and portfolio performance metrics; implement corrective actions where required.
- Collaborate with risk and collections teams to minimise fraud exposure, delinquency, and losses.
- Review delinquency and recovery reports and implement effective recovery and portfolio optimisation strategies.
Operations, Recovery & Asset Management:
- Oversee station officers and recovery operations to maintain portfolio quality.
- Drive recovery efficiency, ethical enforcement practices, and loss minimisation in line with company policies and regulations.
- Supervise supply chain and asset deployment activities, including asset setup, tracking, and utilisation.
- Ensure proper asset condition monitoring, maintenance scheduling, and vendor coordination.
- Minimise asset downtime and operational disruptions across the city.
People Leadership, Administration & Compliance:
- Lead and coordinate city-level administrative and facility operations.
- Ensure accurate record-keeping, reporting, and operational documentation.
- Manage, coach, and develop team leads and staff across all functional areas.
- Conduct performance reviews, enforce discipline, and support employee engagement initiatives.
- Ensure adequate staffing levels and support onboarding of new hires.
- Promote compliance with company policies, ethical standards, and operational procedures across all teams.
- Enforce internal controls to prevent fraud, misuse of assets, and revenue leakage.
Financial & Performance Management:
- Own city-level budgets and cost control initiatives.
- Monitor revenue, expenses, and profitability for the city.
- Track KPIs across teams under the city.
- Prepare and submit periodic performance and operational reports.
KPIs
- City revenue and portfolio growth
- Sales target achievement rate
- Portfolio at risk (PAR) and delinquency rate
- Recovery success rate
- Asset utilisation and downtime
- Operational cost efficiency
- Customer satisfaction scores
- Compliance and audit outcomes
Requirements
- Bachelor's Degree in Business Administration, Operations Management, Finance, or related fields.
- Minimum of 6 years of progressive experience in operations management, preferably within mobility, leasing, logistics, or financial services.
- Proven experience managing multi-functional teams.
- Strong understanding of sales operations, credit risk, collections, and asset management.
Key Skills:
- Strong leadership and people management skills
- Excellent operational and analytical capability
- Ability to manage risk and enforce compliance
- Strong stakeholder management and communication skills
- Problem-solving and decision-making ability
- High level of integrity and accountability