Role Summary
- The IT Administrator is responsible for managing and maintaining the organization's IT infrastructure, ensuring optimal performance, security, and efficiency.
- This role includes system administration, network management, troubleshooting, and providing technical support to staff.
The Job (Key Responsibilities)
- Manage and maintain IT infrastructure, including servers, networks, and security systems.
- Provide technical support and troubleshoot hardware/software issues.
- Ensure data backup, disaster recovery, and cybersecurity measures are in place.
- Oversee software installations, updates, and licensing compliance.
- Update IT policies and enforce best practices for IT usage.
- Conduct IT training and support for staff to enhance productivity.
- Manage relationships with IT vendors and service providers.
- Monitor system performance and recommend upgrades or enhancements.
- Ensure compliance with IT standards and regulations.
- Document IT operations, procedures, and incidents for future reference.
Personnel Specifications
- HND/Bachelor's degree in Computer Science, Information Technology, or a related field.
- Professional certifications (e.g., CCNA, CompTIA, ITIL, Microsoft Certified) are an advantage.
- Minimum [5] years of experience in IT administration.
- Strong communication and interpersonal skills.
Occupational Characteristics of the Role:
- Punctuality – Ensures timely delivery of assigned IT tasks, meeting deadlines effectively.
- Forecasting and Planning – Accurately anticipates IT intervention needs and ensures year-round functionality of IT infrastructure.
- Analytical Mind – Demonstrates strong problem-solving abilities to diagnose and resolve IT-related issues efficiently.
- Technical Skills – Possesses in-depth knowledge of IT systems, networking, cybersecurity, and cloud computing.
- Conceptual Skills – Understands and integrates IT strategies with organizational goals.
- Self-Confident / Integrity – Maintains high ethical standards, ensuring data security and confidentiality.
Competencies Required:
Skills:
- Strong troubleshooting and problem-solving abilities.
- Expertise in system administration, networking, and cybersecurity.
- Knowledge of cloud services and IT infrastructure management.
- Experience with database administration and data backup procedures.
- Ability to manage and support software applications and IT hardware.
Knowledge of:
- Operating systems (Windows, Windows Server, and macOS).
- Network security protocols and best practices.
- IT compliance and regulatory standards.
- ERP, CRM, and other enterprise applications.
- Emerging IT trends and technologies.
- O365, Firewall device (Sophos)
Ability To:
- Provide effective IT support and user training.
- Monitor and optimize IT systems for efficiency.
- Develop and implement IT policies and procedures.
- Coordinate IT projects and manage vendors.
- Adapt to fast-paced and evolving IT environments.
Attitude:
- Good self-application and initiative.
- Selfless approach to teamwork and organizational success.
- A proactive and solution-oriented mindset.
- Strong commitment to continuous learning and improvement.