Position Overview
- The Project Manager oversees the planning, execution, and delivery of key initiatives within the organization.
- This role ensures that renovation projects, new property openings, operational improvements, and technology implementations are completed on time, within budget, and in alignment with brand standards and guest-experience goals.
- The Project Manager collaborates closely with cross-functional teams, including Operations, Engineering, Finance, IT, HR, and external vendors.
Key Responsibilities
Project Planning & Execution:
- Lead end-to-end planning for hospitality projects such as hotel renovations, new build openings, brand conversions, service enhancements, and technology rollouts.
- Define project scope, goals, timelines, budgets, and deliverables.
- Develop and maintain detailed project plans, schedules, and documentation.
- Coordinate internal and external stakeholders to ensure smooth project execution.
Operational Coordination:
- Work with hotel General Managers, Operations Directors, and department heads to minimize guest disruption during projects.
- Ensure all projects meet brand standards for guest experience, safety, and service quality.
- Facilitate staff communication and readiness for operational changes or new processes.
Vendor & Contractor Management:
- Source, evaluate, and manage vendors, contractors, and consultants.
- Negotiate contracts and monitor performance to ensure high-quality results.
- Conduct site visits to verify project progress and compliance.
Budget & Risk Management:
- Develop and manage project budgets, tracking costs and ensuring financial accountability.
- Identify risks, issues, and dependencies; create mitigation plans and escalate concerns when necessary.
- Prepare and present regular progress reports to senior leadership.
Quality & Compliance:
- Ensure all work complies with local regulations, health and safety standards, and brand guidelines.
- Conduct final inspections and project close-out processes, ensuring all deliverables meet quality expectations.
Qualifications & Experience
- Bachelor’s degree in Project Management, Hospitality Management, Business Administration, Engineering, or a related field.
- 3–7+ years of project management experience, ideally within the hospitality, hotel development, or real estate sectors.
- Strong understanding of hotel operations, guest experience standards, and service culture.
- Demonstrated experience managing multiple projects simultaneously.
- Proficiency with project management tools (e.g., MS Project, Asana, Smartsheet).
- Excellent communication, stakeholder management, and leadership skills.
- Ability to travel to property sites as needed.
Core Competencies:
- Strategic planning and organizational skills
- Problem-solving and decision-making
- Budget and financial management
- Cross-functional collaboration
- Negotiation and vendor management
- Adaptability and agility in a fast-paced environment.