Guide walk-in customers on product and service offerings
Educate customers and potential customers with information on SLA and delivery timelines.
Ensure strict adherence to GIGL’s Standard Operating Procedure in the sending, safekeeping, receiving, and releasing of parcels.
Ensure visibility of shipments as they move through the network through the application of appropriate scans.
Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
Serve guests by providing product/ service information related to the delivery life cycle, rates and payment.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100%inspection of all parcels brought for shipping.
Promote and cross-sell the company’s products.
Ensure proper documentation and safety of all parcels sent and received.
Ensure strict compliance with the scanning process and procedures.