Job Summary
- We’re seeking a dedicated Customer Support Representative to join our team and ensure smooth order processing and delivery management.
- The ideal candidate should be detail-oriented, professional, and an excellent communicator who can ensure a seamless experience for our customers.
Responsibilities
- Order Confirmation: Verify customer orders through calls or messaging apps to ensure accuracy.
- Delivery Coordination: Follow up with delivery agents to confirm timely and successful deliveries.
- Customer Communication: Provide customers with timely updates on their orders, including delivery schedules or any changes.
- Record-Keeping: Maintain accurate records of orders and deliveries for easy reference.
- Feedback Reporting: Relay common customer feedback and delivery issues to management to improve service.
Requirements
- Candidates should possess an OND / HND / NCE / FLSC / B.Sc Degree with 2 years of experience.
- Smart Appearance: Must dress professionally and represent the brand’s image.
- Excellent Communication Skills: Outgoing, with the ability to communicate confidently and effectively.
- Browsing Phone with WhatsApp: Required for communication with customers and delivery agents.
- Proactive & Detail-Oriented: Ability to manage multiple orders and handle follow-ups efficiently.
- Age Requirement: Must be 18 years or older.
Salary
N80,000 - N150,000 monthly.