Responsibilities
- Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets
- Assign tasks, set performance goals, and monitor team productivity
- Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge
- Monitor calls to ensure quality standards, compliance, and professionalism
- Handle escalated customer complaints and complex inquiries
- Prepare daily/weekly/monthly performance reports for management
- Track KPIs such as conversion rates, call volumes, and revenue targets
- Develop scripts and improve calling strategies for better results
- Conduct regular team meetings and performance reviews
- Collaborate with sales and marketing teams to align campaigns and objectives
- Ensure accurate documentation and CRM updates
- Recommend process improvements to increase efficiency and customer satisfaction
Qualifications / Requirements
- Bachelor's Degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)
- 3-5 years experience in telemarketing, call center, or sales roles
- Minimum of 1-2 years supervisory or team lead experience.