Role summary
- The Senior FSE is to supervise the maintenance, service repairs and installation of engineering equipment products.
Required Knowledge & Skills:
- Strong hands-on experience in optical fiber deployment/installation (aerial & terrestrial).
- Ability to use fiber Optics Tools: OTDR, Splicing machine, LSPM, VFL, Fiber scope etc.
- Efficient in the use of KMZ.
- Strong Customer Relationship Management Skills.
- Ability to lead a team
- Dynamic and Creative; Ability to assimilate quickly and act decisively.
- Good knowledge of network performance/configuration parameters and their interpretation and use.
- Good knowledge of network operation processes and interfaces
- Strong verbal, written and interpersonal communication skills
- Result oriented, good under pressure and meets deadlines
- People oriented; able to lead and motivate his team
- Open minded approach to solving problems and dealing with new challenges
Key Responsibilities
- Providing advanced technical support and troubleshooting expertise to the teams.
- Resolving complex issues, identifying root causes, and implementing solutions.
- Leading or participating in escalated support cases and ensuring timely resolution.
- Developing and delivering technical training and knowledge sharing sessions.
- Collaborating with cross-functional teams (e.g projects, BBS, Metro, Commercial, engineering) to improve network performance and customer satisfaction.
- Analyzing network issues and contributing to network improvement initiatives.
- Mentoring and coaching younger engineers and providing guidance on best practices.
- Conducting site visits and assessments.
- Troubleshooting hardware and software issues.
- Configuring and optimizing systems.
- Developing and implementing maintenance and repair strategies.
- Providing technical documentation and reporting.
Qualifications
- B.Eng/HND in Electrical Engineering /Telecommunication/Computer science /Computer Engineering or equivalent. Candidates with M.Eng will be an added advantage.
Experience:
- Minimum of 10 years of experience in O & M, Implementation and deployment of Optical Fiber/Integration of any optical transmission equipment.
- Experience with managing diversity, team of 15 and above, and a cross-cultural experience in work environment.
- Usage of trouble ticket tools and Remedy for change control management and overall network fault management.
- Good knowledge of Access/Core/Transport networks.