Job Overview
- The solutions are built on innovation, reliability, and future-driven technologies, ranging from communications and integration, enterprise infrastructure services, managed/outsourced support services, cloud solutions, cybersecurity services, data centre systems, and software development.
- The HR Manager will be responsible for comprehensively overseeing and driving the end-to-end HR value chain, ensuring alignment with business strategy, operational efficiency, culture growth, and high workforce productivity.
- The ideal candidate will be a forward-thinking HR leader who is passionate about people, organizational development, continuous improvement, HR automation, cultural transformation, compliance, and high-performance enablement.
Key Responsibilities
HR Strategy & Leadership:
- Design, deploy, and review HR strategies, structures, and programs to align with business growth.
- Drive organizational capability building and workforce development initiatives.
- Provide executive advisory support to leadership on people-related decisions and business impacts.
- Lead HR transformation projects including digitization, AI adoption, and policy modernization.
Talent Acquisition & Workforce Planning:
- Lead recruitment strategies for technical, engineering, sales, and support roles.
- Build and manage talent pipelines for future workforce needs across African markets.
- Oversee structured onboarding, orientation, and role-fit alignment for new hires.
- Implement succession planning frameworks, graduate trainee programs, and talent mapping.
Learning, Development & Career Growth:
- Conduct skills gap analysis and execute yearly learning & capability development plans.
- Drive leadership development, coaching, and high-potential career fast-tracking.
- Design competency frameworks, mentorship systems, and individual development plans.
Performance Management:
- Champion performance appraisal cycles (OKRs/KPIs) and continuous feedback systems.
- Improve productivity through goal setting, scorecard implementation, and performance coaching.
- Lead talent calibration, high-performance recognition, and corrective support for low-performers.
Compensation, Benefits & Rewards:
- Manage payroll input, salary review cycles, and internal equity assessments.
- Develop and optimise total rewards structure including bonuses, commission plans, pensions, HMO & incentives.
- Lead compensation benchmarking and ensure compliance with market and regulatory standards.
Employee Relations & Welfare:
- Foster a collaborative, inclusive, and high-morale work environment.
- Manage disciplinary processes, grievance handling, conflict resolution & mediation.
- Champion employee well-being, mental health awareness, social engagements, and welfare programs.
- Maintain strong communication channels between management and staff.
Policy Management, Compliance & HR Governance:
- Develop, review, and enforce HR policies, employee handbook, and operational guidelines.
- Ensure legal compliance with labour laws, regulatory frameworks, and workplace ethics.
- Prepare HR audit documentation, maintain compliance records, and manage legal exposure.
HR Analytics & Reporting:
- Manage HR MIS/HCM systems for real-time tracking of workforce performance metrics.
- Provide weekly, monthly and quarterly HR reports to leadership.
- Track analytics on turnover trends, headcount, hiring efficiency, training ROI, and productivity.
HR Operations & General Administration:
- Manage office administration, facility management, vendor relations & asset control.
- Oversee travel coordination, fleet management, workspace planning & procurement support.
- Enforce HSE and security compliance to maintain a safe and efficient work environment.
Qualifications & Competencies
- Bachelor’s degree in HRM, Business Administration, Social Sciences, Industrial Relations or related field.
- 7–10 years professional HR experience with at least 4 years in a managerial/supervisory capacity.
- Professional certifications such as CIPM, CIPD, SHRM, SPHRi or equivalent are a strong advantage.
- Experience in technology, software, telecoms, or fast-paced corporate environment preferred.
- Strong HR leadership ability with proven success in strategy implementation.
- Excellent communication, negotiation, stakeholder management, and people skills.
- High level of emotional intelligence, integrity, confidentiality, and business acumen.
- Proficiency in HR systems and digital HR tools (HRIS/HCM, ATS, LMS, workflow automation, AI-HR tools).
What We Offer
- Competitive and industry-aligned compensation structure
- Work alongside top industry minds in an innovative, tech-driven environment
- Opportunities for international exposure and cross-regional collaboration
- Continuous learning & career development support
- Performance-based rewards, recognition, and growth acceleration paths.