Ceviant is a leading B2B2C fintech group redefining financial services in the UK and Nigeria through a unified, robust ecosystem of technology-driven solutions and trusted experts that empower businesses and wealth builders to move money smarter, grow faster, and operate with confidence.
About the Role
- We are seeking a proactive and detail-oriented IT Officer to support Ceviant’s day-to-day technology operations.
- This role is ideal for a motivated early-career professional eager to build hands-on experience across IT support, systems administration, user access management, and basic infrastructure operations.
What You Will Do
IT Support & End-User Assistance:
- Provide first-line technical support to staff for hardware, software, network, and access-related issues.
- Troubleshoot issues related to Windows systems, productivity tools, email, printers, and peripherals
- Log, track, and resolve IT support tickets in line with defined SLAs.
Systems & Access Management:
- Assist with user onboarding and offboarding (account creation, permissions, device setup).
- Support identity and access management tasks such as password resets, MFA support, and role-based access.
- Ensure adherence to IT policies and basic security best practices.
Infrastructure & Operations Support:
- Assist with routine checks on network devices, servers, and cloud services.
- Support backup processes, patching, updates, and system documentation.
- Escalate complex technical issues to the IT Lead or vendors when required.
Asset & Inventory Management:
- Maintain accurate records of IT assets, including laptops, accessories, and licenses.
- Support device provisioning, configuration, and replacement processes.
- Assist with audits and asset lifecycle tracking.
Documentation & Reporting:
- Maintain clear documentation for common IT issues, fixes, and procedures.
- Provide weekly updates on resolved issues, pending tickets, and recurring problems.
Qualifications & Work Experience
- Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or a related field.
- 1 – 3 years of experience in IT support, helpdesk, or technical operations (internship experience acceptable).
Skills & Competencies:
- Basic understanding of computer hardware, operating systems (Windows), and networking fundamentals.
- Familiarity with email systems, productivity tools, and ticketing systems.
- Willingness to learn cloud platforms, security concepts, and enterprise IT tools.
- Strong problem-solving skills and attention to detail.
- Good communication skills and a customer-service mindset.
- Ability to work independently, manage time effectively, and follow procedures.
Why Join Us?
- At Ceviant, we are redefining financial and digital services through Client Service, Integrity, Excellence, and Partnership.
- As an Entry-Level IT Officer, you will gain hands-on exposure to real-world systems, security, and infrastructure while growing your career in a collaborative and innovative environment.