Role Summary:
The IT Specialist is responsible for the day-to-day management, support, and optimization of CrownCity’s IT infrastructure and systems. This role ensures high system availability, data integrity, cybersecurity compliance, and responsive end-user support across all departments.
This is a hands-on role requiring both technical execution and operational discipline, with accountability for preventive maintenance, troubleshooting, vendor coordination, and technology risk mitigation.
Key Responsibilities
- Manage and maintain all on-site IT infrastructure including servers, networking equipment, access points, workstations, printers, CCTV systems, and POS terminals.
- Ensure continuous availability and optimal performance of internet connectivity, internal networks (LAN/WAN), and Wi-Fi coverage across guest and staff areas.
- Conduct routine system health checks, updates, backups, and performance monitoring.
- Support and maintain core business systems including:
- Property Management Systems (PMS)
- Point-of-Sale (POS) systems
- Accounting and finance software
- HR and payroll systems
- Manage system access controls, user permissions, and account provisioning in alignment with internal policies.
- Implement and enforce cybersecurity best practices, including antivirus management, firewall controls, password policies, and access restrictions.
- Monitor for security threats, vulnerabilities, and suspicious activities; respond promptly to incidents.
- Ensure regular data backups and disaster recovery readiness to minimize operational risk.
- Provide timely technical support to staff across all departments, resolving hardware, software, and connectivity issues.
- Train staff on proper use of systems, tools, and basic IT best practices.
- Maintain IT asset inventory and usage documentation.
- Coordinate with external IT vendors, software providers, and service partners for installations, upgrades, and specialized support.
- Evaluate vendor performance and support service delivery against agreed SLAs.
- Maintain accurate IT documentation including network diagrams, system configurations, licenses, and SOPs.
- Proactively identify opportunities to improve system efficiency, automation, and cost control.
- Support technology initiatives aligned with business growth, guest experience, and operational scalability.
Required Qualifications
- Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
- 4+ years of hands-on experience in IT support, systems administration, or infrastructure management.
- Strong working knowledge of networking fundamentals, Windows environments, hardware troubleshooting, and common business applications.
- Experience supporting POS systems, PMS platforms, or hospitality IT environments is a strong advantage.
- Solid understanding of cybersecurity fundamentals and data protection practices.
Key Competencies
- High accountability and operational reliability
- Strong problem-solving and troubleshooting skills
- Ability to prioritize and manage multiple support requests
- Clear communication with both technical and non-technical stakeholders
- Proactive mindset with a focus on risk prevention and system stability.