Rome Business School Nigeria is a premier managerial training and research institution committed to delivering world-class education that blends international standards with local relevance. Our mission is to bridge the gap between academic theory and industry practice through market-oriented, ethical, and human-centered programs designed for professionals, entrepreneurs, and executives.
Role Overview
- We are seeking a proactive and technically skilled ICT Support Officer to join our team. The successful candidate will be responsible for maintaining ICT infrastructure, supporting end-users, and ensuring the smooth operation of technology systems that support daily operations.
- This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to respond promptly to technical incidents while maintaining high service standards.
Key Responsibilities
- Monitor, maintain, and optimize LAN/WAN, Wi-Fi, VPN, internet connectivity, and failover systems to ensure reliable network performance and uptime.
- Install, configure, troubleshoot, and maintain end-user devices while providing timely technical support to users.
- Provide setup, operational support, and real-time troubleshooting for audiovisual and presentation systems during meetings, trainings, and events.
- Oversee ID card printing and issuance processes while maintaining the associated systems and equipment.
- Manage ICT asset tagging, stock-taking, reconciliation, and maintain accurate inventory records.
- Diagnose and resolve network, device, and system issues within agreed service levels, escalating complex cases as needed while maintaining accurate incident documentation.
- Support endpoint security, enforce ICT policies and standards, and promote safe, responsible use of technology across the organization.
Qualifications & Experience
- HND / BSc in Computer Science, Information Technology, Engineering, or related field
- 2–4 years hands-on ICT support experience (education or enterprise environment preferred)
- Strong practical knowledge of:
- Networking (LAN/WAN/Wi-Fi)
- Hardware troubleshooting
- AV and classroom technology
- Professional certifications are an advantage (CCNA, Network+, ITIL, Microsoft, etc).
Core ICT Skills & Competencies:
- Strong troubleshooting and analytical skills
- Excellent attention to detail and documentation discipline
- Ability to work under pressure and respond quickly to incidents
- Strong customer-service orientation
- Good communication and teamwork skills
- Willingness to support weekend and executive classes.
Why Join Us?
- Critical ICT role supporting academic excellence
- Exposure to modern classroom and hybrid learning technologies
- Opportunity to work in a structured, professional environment
- Career growth within ICT operations and infrastructure
- Competitive remuneration and performance-based evaluation.