Guest Services & Duty Manager at Class Suites Hotel and Apartments

Featured
Jabi, Abuja (FCT), Nigeria Full Time

Job Description

Responsibilities

  • Guest Experience: Greeting guests, handling complaints and requests, ensuring high service standards, and managing VIP arrivals.
  • Operations Management: Overseeing daily hotel functions, coordinating departmental activities (Front Desk, Housekeeping, F&B), and ensuring smooth service.
  • Staff Supervision: Managing shifts, training, motivating, and providing guidance to staff, stepping in where needed, and handling disciplinary issues.
  • Security & Safety:Implementing and enforcing security protocols, managing emergencies, and monitoring health & safety standards.
  • Financial & Administrative: Handling reports, checklists, and administrative tasks for the shift.
  • Problem Solving: Acting as the point person for issues, from technical glitches to major crises, and implementing service recovery.

Job Summary

Salary

150000

Job Type

Full Time

Location

Jabi, Abuja (FCT), Nigeria

Quick Apply

Apply for this position in just a few clicks

Apply Now