Field Collections Executive in Ota, Ogun

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Ota, Nigeria Full Time

Job Description

Key Responsibilities

  • Conduct on-site visits to users with overdue balances to secure repayment of outstanding installments.
  • Engage users to understand financial challenges and agree on realistic repayment arrangements.
  • Verify and update customer information and repayment status promptly in the recovery system.
  • Retrieve devices or collateral from customers who default, in line with company recovery procedures and documentation.
  • Maintain productive relationships with local police authorities within the assigned LGA to support long-overdue or fraudulent cases where necessary.
  • Report field collection activities, observations, and suspected fraud cases to the supervisor as required.
  • Collaborate with the Risk Control and Customer Service teams to support enhanced repayment performance.
  • Uphold professionalism and protect the company’s brand reputation during all field operations.

Requirements

  • SSCE / OND / HND / B.Sc in any related discipline.
  • Minimum of 1 year experience in field collections, field agent operations, or related roles.
  • Strong negotiation and interpersonal communication skills.
  • Ability to work under pressure and meet weekly/monthly recovery targets.
  • Willingness to travel within assigned territory.
  • Familiarity with FCCPC recovery guidelines is an added advantage.
  • Must be street-smart and maintain high ethical standard

Job Summary

Salary

120000

Job Type

Full Time

Location

Ota, Nigeria

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