Job Summary
- The Estate Facility Manager is responsible for the effective management, maintenance, and smooth operation of residential estate facilities.
- The role ensures that all infrastructure, services, and vendors operate efficiently while maintaining safety, service quality, and resident satisfaction.
Key Responsibilities
Estate Operations & Maintenance:
- Oversee daily facility operations within the estate
- Ensure proper maintenance of buildings, roads, drainage, lighting, water supply, and common areas
- Plan and supervise preventive and corrective maintenance activities
- Monitor utility systems such as power supply, generators, water treatment plants, and pumps
- Respond promptly to facility-related emergencies.
Vendor & Contractor Management:
- Supervise service providers including cleaners, security, gardeners, waste managers, and technicians
- Ensure vendors deliver services according to agreed standards and schedules
- Verify work completed and approve service reports
- Escalate vendor performance issues when necessary.
Staff Supervision:
- Supervise estate facility staff and site supervisors
- Prepare duty rosters and work schedules
- Monitor attendance, discipline, and performance
- Provide guidance and basic training to on-site staff.
Health, Safety & Compliance:
- Ensure compliance with safety procedures and company policies
- Conduct regular safety inspections and risk assessments
- Ensure proper use of equipment and personal protective equipment (PPE)
- Report incidents, hazards, and accidents appropriately.
Resident & Stakeholder Relations:
- Serve as the main point of contact for facility-related complaints and requests
- Resolve resident concerns professionally and within agreed timelines
- Maintain good working relationships with estate management committees and residents.
Reporting & Documentation:
- Prepare daily, weekly, and monthly operational reports
- Maintain accurate maintenance logs and records
- Track expenses related to estate facilities and services
- Support audits and inspections when required.
Requirements & Qualifications
- Bachelor’s Degree or HND in Engineering, Facilities Management, Estate Management, or a related field
- Minimum of 5 years experience in facilities or estate management
- Previous experience managing residential estates is an advantage.
Other Requirements:
- Ability to work under pressure and respond to emergencies
- Willingness to work extended hours when required
- High level of integrity and professionalism.
Skills & Competencies:
- Strong knowledge of estate infrastructure and facility operations
- Good leadership and people management skills
- Ability to manage multiple service providers
- Strong communication and problem-solving skills
- Basic computer skills (Microsoft Word, Excel, reporting tools).
Working Conditions:
- Based on-site within the estate
- May require weekend or emergency call-out duties.